Notification of missing updates in lead harvest
T
Thomas Miltschuh
As a CX Manager for our clients and as a lead harvest user on client side, I'd like to get notified in case of no updates in the lead harvest. So I can try to resolve it quickly and keep the gap of tracked signals as short as possible.
Especially as a CX Manager, I'd like to be proactive and prevent user complaints.
Valentyn S.
Hi Thomas, could you clarify the issue with lead harvest doesn't get updates?
T
Thomas Miltschuh
Valentyn S. i.e. we had cases of team members not having robin installed or active. Especially as a team manager, I'd like to know if any team member's data is missing in the lead harvest. (Also if their LinkedIn profiles are not sending connection campaign requests.)
And I thought of cases like a few weeks ago when some teamspaces (like Automindz if I remember correctly) didn't get lead harvest updated. We weren't able to act proactively, clients had to notify us first.